Shipping policy

📦 Shipping Policy – Vitrawell

🚚 Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
During high-demand periods, processing times may be slightly extended.

🌍 Shipping Times

We work with trusted international partners to deliver high-quality products.

  • Standard Shipping: 10–15 business days

  • Delivery times may vary depending on your location

👉 Please note: Shipping times include both processing and transit time.

💡 For transparency, we may occasionally estimate delivery between 8–20 business days to avoid unexpected delays.

💰 Shipping Costs

  • Shipping fees are calculated at checkout
    OR

  • Free shipping on orders over [X$] (recommended option)

📍 Shipping Locations

Vitrawell currently ships to:

  • United States 🇺🇸

  • Canada 🇨🇦

  • Europe 🇪🇺

  • International (depending on availability)

📦 Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to follow your package in real time.

⚠️ Possible Delays

Some delays may occur due to factors beyond our control, such as:

  • Customs clearance

  • Weather conditions

  • High order volumes

📬 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:
[contact@vitrawell.com]

We will resolve the issue as quickly as possible (replacement or refund).

🧾 Customs & Duties

For international orders:

  • Customs fees and import taxes may apply

  • These charges are the responsibility of the customer

❗ Incorrect Address

Please make sure your shipping details are correct before placing your order.
Vitrawell is not responsible for orders shipped to incorrect addresses provided by customers.